Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are typically delivered within 3-5 business days to UK addresses. You will receive a tracking number via email once your order has been dispatched.

Do you ship outside the UK?
Currently, we primarily ship within the United Kingdom. Please contact us at eslemsgroup@gmail.com for international shipping enquiries.

How will I know when my order has been shipped?
You will receive an email with your tracking number as soon as your order is dispatched.

Can I change or cancel my order?
Please contact us as soon as possible at eslemsgroup@gmail.com. We will do our best to accommodate changes before the order is dispatched.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I start a return?
Contact us at eslemsgroup@gmail.com and we will guide you through the return process.

When will I receive my refund?
Once your return is received and inspected, we will process your refund within 10 business days to your original payment method.

Products

Are your products good quality?
Yes! We carefully select all our products for durability and functionality. All items are made from high-quality materials designed to last.

Do the storage bags come with instructions?
Most products include instructions. If you need further guidance, please don't hesitate to contact us.

Contact Us

Can't find the answer you're looking for? Reach out to us at eslemsgroup@gmail.com and we'll be happy to help!